Internet

Download Internet rate card - Approx 84Kb

Broadband Packages

$199 Package – Includes broadband standard modem, activation fee and professional installation. Available for new home or business customers.
$99 Package – Includes transfer fee and professional installation when you transfer from another provider.

Broadband Conditions

1. Availability is dependant on customer’s geographic location.
2. Broadband activation fee is $115, payable on your next invoice (modem purchase and installation extra). Not applicable to broadband packages.
3. Change of access speed fee is $49, a one-off charge billed to your invoice.
4. Relocation fee if service moved within the first six months is $198 and $99 if service is moved after the first six months.
5. Disconnection fee of $99 if service cancelled within six months of activation.
6. Speed may be slowed to 64kb/sec, if usage exceeds 20Gb in any given month.
7. This service is subject to Bendigo Bank Telco Acceptable Usage Policy.
8. Transfer fee from another service provider is $49.
9. At the end of each billing month any unused data will be forfeited.
10. The speeds specified represent maximum possible connection speeds. Actual speeds achieved will depend on how far you live for the local telephone exchange, configuration, and quality of your phone line, quality of your broadband ADSL modem and line filter, the number and type of service being used in your neighbourhood, interference from outside sources, your computer’s hardware and software set up, and the configuration of any computer you are trying to access.
    *Whilst unlimited plans have no monthly usage limit, we may request your limit usage in accordance with our Acceptable Use Policy. We may suspend or terminate your access if used for an improper purpose or excessive manner which adversely impacts on our network performance. 8000/384 is the theoretical maximum speed. Depending on your phone line quality and/or distance from the exchange, this may vary between 1500 and 8000 kpbs.

Dial-Up Conditions

1. Unused usage allowance cannot be rolled over into subsequent months.
2. Dial-up maximum connection time is four hours.
3. All plans capped at $29.95 except unlimited plans.
4. Rewards: Available to full service customers Basic: For customers without full service.

Telecommunications and internet products are provided by Community Solutions Australia Pty Ltd ACN 106 547 362 trading as Bendigo Bank Telco (‘CSA’). CSA is not an authorised deposit-taking institution (or bank) and the acquiring or purchasing of telecommunications and internet products does not represent a deposit with, obligation or liability of Bendigo and Adelaide Bank Limited. Bendigo and Adelaide Bank Limited does not guarantee the performance of CSA or any of its products or services. This price list is effective 1 July 2008. Please refer to the Standard Form of Agreement and our Acceptable Use Policy for full terms and conditions.

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