Fixed Line Phones FAQs

Can I keep my Free home messages 101

Home messages 101 is available, but not for free as most would expect (as we are charged for providing the service, we simply pass the charge on without mark-up). Messagebank® can be added to a customer's account for $6 per month. Alternatively, we recommend use of an answering machine. A range of answering machines are available through Bendigo Bank Telco from the Bendigo Bank Online Shop.

Will I keep my current products?

The service will transfer with all current products from other carrier to us. Example: If customer has calling number display with Telstra then they will transfer to us with calling number display.

Who is signing the form

By signing the application form, the customer is stating that they have the authority of the account holder to make this change and authorises Bendigo Bank Telco to transfer the services outlined in the form from their current Provider. If you are not the account holder and don't have the authority to make this change, please do not complete the form as it is a legally binding document.

How long does it take to transfer?

The transfer generally takes between 5 and 10 working days, but as soon as the customer signs to us we take responsibility for the service. Customers can call us on 1300 304 541 or their local branch for any enquiries.

Will the branch and the customer be notified when the transfer is complete?

Yes, if the customer transferred to us via a Bendigo Bank branche we send regular emails when an application is received and processed. The customer will be sent a welcome letter to indicate that they are now a Bendigo Bank Telco customer.

How long do we have to get an application form to Bendigo Bank Telco?

The application forms are only valid for 28 days from the date they are signed. They must be sent to Bendigo Bank Telco ASAP.

If the customers service is suspended can it be transferred?

Bendigo Bank Telco can only transfer fully active services. This means that services that are currently suspended, on credit management, disconnected or on incoming calls only cannot be transferred. In these cases, please contact your current provider to have your service upgraded so you can make local, national, mobile and international calls. This needs to be done before Bendigo Bank Telco can transfer your service.

Why is the line rental so high on my first bill?

Customers with other providers are billed in arrears for their services and equipment fees.
When a customer transfers to Bendigo Bank Telco they get billed in advance, this can cause some confusion for our customers. The first account from Bendigo Bank Telco will generally be for approximately 6 to 7 weeks and therefore more than a normal monthly account.
Example:

• Customer Transfers on the 14th of September
• 4th of October customer gets final account from other provider (for period 1st to 14th September)
• 5th of October customer gets account from Bendigo Bank Telco with service and equipment from 15th of September to 31st October
  

What number do I call to access Directory Assistance?

1223 is the free Directory Assistance number.