Internet FAQs

What is Dialup Internet?

Dialup internet is a way of gaining Internet access through standard telephone lines. Any home in Australia with a phone line can access the internet in this way. Despite being the way people have connected to the internet for many years, it is being steadily replaced by broadband internet (or ADSL) connections. Nowadays ADSL subscription plans are of a similar cost to slower dial-up access, however setup or connection costs are usually incurred.

What is ADSL Broadband?

Asymmetric Digital Subscriber Line (ADSL) is a form of High speed Broadband Internet, a data communications technology that enables faster data transmission over a normal telephone line/s than a conventional modem can provide.
ADSL uses the data component of the phone line so that you are able to use your phone in a normal manner without disrupting your Internet connection and vice versa. This translates to being able to access the Internet at high speed and talk on your phone at the same time. This can save a lot of money in the average household as you don’t need to dial into the Internet, its “always on”.

Which one is the best for me?

Generally speaking, ADSL Broadband is the better choice as it has many advantages over dialup internet, despite the set up costs. It allows high speed connection without tying up your phone line which in turn can potentially save money on call costs and line rental (if a second line has been installed for internet use).

Can everyone get ADSL Broadband?

Unfortunately not everyone can get ADSL Broadband. This service requires major work to be completed on your local Telephone Exchange.
To find out if you or someone you know can get ADSL Broadband in your area, please call Bendigo Bank Telco.

What about Technical Support?

Bendigo Bank Telco customers have the option of buying a Technical support package which is serviced by our Technical support partner Quicknowledge. Quicknowledge are an over the phone help line who can assist with any problems with your computer and assist you to get the maximum performance out of your system or network 24/7. If the problem can not be solved immediately, a technician will visit you at home. Quicknowledge also offer other support solutions such as Onsite technician visits to install or tune up your system as well as troubleshoot any issues. Quicknowledge also offer many different Business solutions, to find out more call Bendigo Bank Telco

How can I keep my Computer system safe?

Bendigo Bank Telco can offer a fully managed Internet Security solution for the home or business. This solution is called Officescan.
Officescan is powered by Trend Micro, one of the biggest Internet Security and Anti Virus firms in the world. This system automatically updates itself when an update is available which takes the hassle of monitoring your system. This solution also allows us and you to receive full reports of when and how you are being attacked so when can manage and minimize these situations. The Officescan solution will allow you to use your computer with absolute peace of mind that you are up to date and protected. To find out more, contact Bendigo Bank Telco.

Do I need to advise my current Internet Service Provider that I am swapping my Internet connection to Bendigo Bank Telco?

Yes and no.

• Yes – if your existing connection is dial up.
  You will need to contact your current provider and advise that you wish to cancel the service.
  
• No – if your existing connection is ADSL broadband. Bendigo Bank Telco will arrange transfer of the ADSL service.