Mobile FAQs

Can I keep my existing mobile number?

Yes, although we can not carry across voice messages from your current provider.

Why are there no peak and off-peak rates for mobile calls?

Bendigo Bank Telco chooses to keep our products as simple and easy to understand as possible. We have designed our products with the consumer in mind and feel that adding windows of time with special rates can add a gimmicky feel.

What is the difference between GSM, CDMA and 3G?

Currently, GSM phones are the universal standard for mobiles and have best reception in built up areas. GSM phones can be identified through the use of a SIM card. Similarly, 3G phones also use a SIM card to operate, but the SIM has greater capabilities such as video calling. CDMA is a different network altogether that is often used in more remote locations as the transmission of the signal can cover much greater areas.

Which one is best for me?

This depends on your location, most urban centres and major regional areas have GSM coverage. However a lot of rural areas in Australia will not have GSM coverage and will require a CDMA phone. Telstra plans to scrap the CDMA network in 2008 and will replace it with the 3G network. Currently, The 3G network is only available in some capital cities. It is a high speed mobile network which allows functions such as Mobile Video Conferencing to take place, due to the speed of which data is sent.

What mobile phone coverage does Bendigo Bank Telco provide?

We cover 98% of Australia’s population

My phone is asking me for a PUK code – what is that?

Being asked for a PUK code occurs when an incorrect PIN has been entered into your GSM (SIM card) mobile a number of times. This security measure is built in to prevent unauthorised use of your phone. If you do not know what your PUK code is, call 1300 304 541 for assistance.

What is an ESN or HEX number?

CDMA handsets don’t use a SIM card to be identified on the network so instead each handset is assigned an ESN and HEX number. This number can be found on the packaging and stickers behind the battery. An ESN is an 11 digit number and a HEX number is a 8 digit alpha-numeric combination. Despite CDMA phones having both, we only need to be provided with one of them to complete a churn or handset upgrade.